Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your asia13 account — covering deposits through DANA, OVO, or GoPay, how we handle your balance, and what both sides are responsible for.

Account eligibility applies where local law permitsDANA, OVO, GoPay wallet rules includedWithdrawal and balance conditions stated clearlyAccount suspension grounds explainedTerms updated with notice to your account

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TERMS CONTACT PATHS

Reach Us About These Terms

If anything in these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team handles term-related queries directly. You can reach us through live chat inside your account, by email, or through our Telegram channel. When you contact us about a terms question, have your account ID ready — it speeds up the verification step so we can respond to your specific situation, not a generic answer.

Team online

Live Chat

Open live chat from inside your account dashboard. Available for account-specific terms questions; have your account ID ready before you start the conversation.

Email Support

Send your terms query by email with your registered account details. We respond to written terms questions and formal dispute notices through this channel.

Our Telegram channel handles quick clarifications on terms and wallet conditions. Link to our official Telegram is shown in your account's help section.

HOW WE MANAGE YOUR DATA

Account Security and Data Handling Under These Terms

These terms sit alongside our privacy policy to explain how account data is stored, how long we keep transaction records, and what you can request. Players in Bekasi and across Indonesia access the same account protections — your DANA, OVO, and GoPay transaction history is retained for the period required under our data retention schedule, and you can request a copy through our support channel.

Transaction Records

Your DANA, OVO, and GoPay deposit and withdrawal records are stored securely. You can request a transaction history export by contacting support with your verified account ID.

Account Security

Login access is protected by OTP verification tied to your registered mobile number. If you suspect unauthorized access, contact support immediately to freeze account activity.

Data Retention

We keep account data for the period required by our operational obligations. After account closure, data is retained for the minimum period and then deleted per our schedule.

Requesting Changes

To update your registered contact details or request a data review, submit the request through live chat or email. Identity verification is required before any account detail is changed.

What These Terms Actually Cover

asia13 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on asia13, you confirm that you meet the eligibility criteria set by your local jurisdiction and that you are accessing the platform in a region where it is permitted under applicable law. These terms govern every interaction with your account: how funds

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move in and out via DANA, OVO, or GoPay; how we process withdrawal requests after identity verification is completed; how promotional conditions attach to your balance; and the circumstances under which we may restrict or close an account. We do not override local law — where
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a conflict exists, local law takes precedence. Your wallet transactions are processed through the e-wallet rails you select at the payment screen. Funds held in your account balance are not deposits in the banking sense; they are credits available for wagering on the platform while your
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account remains active and in good standing. Any dispute about a transaction must be raised through our support channel within the timeframe stated in the dispute section below. We reserve the right to update these terms; when we do, we will notify you via the contact
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method registered to your account before the change takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the terms questions we hear most from people using asia13 with DANA, OVO, and GoPay in Indonesia. If your question is not here, our support team can address it directly via live chat or email.

Yes. All wallet deposits — whether through DANA, OVO, or GoPay — are covered under these terms. The payment method you choose does not change your account obligations or the conditions that apply to your balance.

We will notify you before material changes take effect, using the contact method registered to your account. Continued use of your account after the notice period means you accept the updated terms.

If your account is closed in good standing, any remaining balance is returned to your verified wallet — DANA, OVO, or GoPay — after identity checks are completed. Balances tied to unmet conditions may not be withdrawable.

Contact support via live chat or email within the dispute window stated in these terms. Include your account ID and the transaction reference. We review and respond to disputes through the same channel you opened the case on.

The terms apply equally to all accounts. Access and eligibility depend on local law and are available only where permitted. We do not override jurisdictional rules — local law takes precedence where any conflict exists.

An account in good standing means no active restriction, no unresolved disputes, and no breach of these terms. Accounts in good standing can deposit, wager, and withdraw without additional holds applied by our team.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAsia13 Banking Appasia13 App Accountasia13 Login

Terms That Cover How Your Account Works

Reach Us About These Terms

Live Chat

Email Support

Telegram

Account Security and Data Handling Under These Terms

Common Questions About These Terms

01 Do these terms apply if I deposit using DANA or OVO?

02 Can asia13 change these terms without warning?

03 What happens to my account balance if my account is closed?

04 How do I raise a dispute about a transaction under these terms?

05 Are these terms the same for everyone in Indonesia?

06 What does 'account in good standing' mean under these terms?

Terms & Conditions

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