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What You Agree To When You Use asia13

Using asia13 means you accept the terms that govern your account, your wallet transactions via DANA, OVO, or GoPay, and how we handle your data.

Account eligibility by regionDANA, OVO, GoPay wallet termsData handling and retentionAccount suspension policyLocal law compliance
asia13 What You Agree To When You Use asia13
DATA AND SECURITY

How We Protect Your Account and Personal Data

Your account security and data handling are managed through a set of practices we keep consistent across all access points — mobile browser, app, and desktop. Here is what we do and what you can expect from us on each front.

Data Handling

Personal data you submit at registration — name, contact details, linked wallet — is stored securely and used only for account operations, verification, and legal compliance. We do not sell it.

Cookie Use

We use session cookies to keep your login active across your mobile browser and desktop. Preference cookies remember your wallet choice so DANA, OVO, or GoPay appears ready on your next visit.

Account Security

Login to asia13 uses OTP verification sent to your registered mobile number. If we detect an unusual login attempt, your account is flagged and you will be asked to re-verify before access is restored.

Data Requests

You can request a copy of the personal data we hold on your account, or ask us to correct inaccurate details. Submit requests via the help centre ticket system from your logged-in account.

LEGAL CONTACT

How to Reach Us on Legal or Policy Matters

If you have a question about your account terms, a data request, or a wallet dispute tied to a DANA, OVO, or GoPay transaction, our support team handles these through the channels below. Response times vary by channel and query complexity, but policy-related cases are routed to a dedicated review path rather than general support.

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard. Policy and account queries are escalated to a review team when needed.

Email Support

Send written legal or data-related queries to our support email. Include your registered account ID and wallet type — DANA, OVO, or GoPay — for faster routing.

Account Help Centre

Our help centre covers account suspension appeals, data access requests, and wallet verification disputes. You can open a ticket from within your logged-in account page.

Common Questions About Your Legal Rights on asia13

These are the questions we hear most often about account terms, data handling, and wallet policy. If yours is not here, open a ticket through the help centre.

No. Your linked wallet must be registered in your own name. Third-party wallets are flagged during withdrawal verification and will delay your payout until ownership is confirmed.

We retain your transaction and identity records for a defined period after account closure, as required by our data retention policy. You can request details of what we hold via the help centre.

Log into your account, go to the help centre, and open a data access ticket. Include your registered email and wallet type — DANA, OVO, or GoPay — so we can locate your records quickly.

Access depends on local law and the eligible regions we currently support. We cannot confirm eligibility on your behalf — check your local regulations before registering or depositing.

Contact us immediately via live chat. We will place a temporary hold on your account, run an access log review, and ask you to re-verify via OTP before restoring normal use.

Yes. Open a wallet dispute ticket in the help centre within the dispute window stated in your account terms. Attach your wallet transaction reference number for the review team.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.