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How asia13 Handles Your Personal Data

This Privacy Policy explains what data asia13 collects from your account, how we use it, and who we share it with — so you know exactly where your information goes.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsData access requestsIndonesia-relevant scope
asia13 How asia13 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, contact our support team directly. We aim to respond to all data-related requests promptly. Your request should include your registered account email so we can verify your identity before making any changes.

Live Chat Open the chat widget from any page on asia13. Available for account and data queries. Verified by your account email before changes are made.
Email Support Send your data request to our support address listed in your account settings. Include your registered email and describe what you need changed or removed.
Account Settings Some data preferences — like marketing opt-outs and cookie settings — can be adjusted directly inside your account dashboard without contacting support.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

asia13 applies technical and access controls to the personal data tied to your account. Here is how each area works in practice so you can verify what we do, not just what we say.

Data Retention We keep your account data for as long as your account is active and for the period required by applicable regulations. When you close your account, we begin the deletion process for non-required data.
Cookie Controls Our site uses session cookies for login continuity and analytics cookies to understand how you navigate the lobby. You can adjust cookie preferences through the banner shown on your first visit or in your browser settings.
Wallet Data Security Transaction data from DANA, OVO, and GoPay is received as reference codes only. We never store your wallet PIN, full account number, or authentication token on our servers.
Access and Correction Rights You have the right to request a copy of the data we hold on you, ask us to correct inaccurate details, or request deletion where local law permits. Contact support with your registered email to start the process.

Your Questions About Privacy at asia13

These are the questions we get most often about how your data is handled. If your question is not covered here, reach out through live chat or email with your account details ready.

We collect your name, email, date of birth, and contact number at registration. If you fund via DANA, OVO, or GoPay, we also receive transaction reference data to confirm your deposit.

We do not sell your data. We share limited information only with payment processors like DANA, OVO, and GoPay as needed to complete transactions, and with service providers under confidentiality agreements.

Contact our support team via live chat or email, using your registered account email address. We verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

Yes. You can request deletion of non-essential data at any time. Some records may be retained where local law or regulation requires it. We will tell you what we can and cannot remove.

Session cookies keep you logged in as you move between the lobby and your account on mobile. Analytics cookies track navigation patterns only. You can disable non-essential cookies through your browser or the site cookie banner.

We only store transaction reference codes, not your wallet PIN or full account credentials. Your GoPay, OVO, or DANA authentication stays entirely within those apps and is never held on our servers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.